Hassle-Free Returns
If your STORY garment isn't a perfect fit for your archive, we offer a seamless return and exchange process within 7 days of delivery.
1. Request
Initiate a return request via email to info.wearstory@gmail.com within 7 days of receiving your order.
2. Pack
Ensure the garment is unwashed, unworn, and packed in its original STORY box with all tags intact.
3. Ship
Our delivery partner will pick up the package from your address. The refund will be processed upon inspection.
Policy Details
To be eligible for a return or exchange, your item must be in the exact same condition that you received it. It must be unworn, unwashed, and free of any odors (including fragrance or smoke).
All original tags, labels, and packaging (including the STORY archive box) must be intact and returned along with the garment.
Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.
If approved, the refund will be processed to your original method of payment within 5-7 business days. Please note that shipping costs from the original order are non-refundable.
We only replace items if they are defective, damaged, or if you require a different size. If you need to exchange it for the same item, send us an email at info.wearstory@gmail.com.
Exchanges are subject to inventory availability due to the limited-batch nature of our drops.